Changes and Returns

Returns period

Exceptionally, during the Christmas period, all orders made from November 2, have until January 10 for their return. As of that date, the period of 30 calendar days will be maintained from receipt of the order. If the customer sends the return outside the maximum period of 30 calendar days, the return will not be processed and the customer will have to manage the collection of the merchandise; all expenses generated will be responsibility of the client.

Return method

If you want to return a product please follow this steps:

1. Print the return form. You can download it from here.
2. Insert the product into its original box and protect the shoebox with and extra safety box, is a good idea to use the same box in wicth you received it.
3. Fill this form and put it inside the safety box.
4. Send it to:

   Street Puntarenas, 12
   Pol. Ind. El Tablero
   35109, El Tablero de Maspalomas
   Las Palmas
   Spain

5. As soon as we receive it we'll check the product status and if everything is ok we will refund your money back.

Shipping agency

You can choose the delivery service of your choice.

Return costs

All shipping costs must be paid by the sender. If there are additional costs due to customs and taxes these will subtracted from the total refund.

Returns due to wrong ítem or defect

In the case you received the wrong item or it presents a defect, please contact us and we will handle the delivery service and return cost.

Is store return

You can also return the product in any of our physical store. This service has no cost.

Exchanges

For exchanges please follow the return instruction and then place a new order.