Changes and Returns

Returns period

Exceptionally, during the Christmas period, all orders made from November 2, have until January 12 for their return. As of that date, the period of 30 calendar days will be maintained from receipt of the order. If the customer sends the return outside the maximum period of 30 calendar days, the return will not be processed and the customer will have to manage the collection of the merchandise; all expenses generated will be responsibility of the client.

Return method

If you want to return a product please follow this steps:

1. Fill out the return form at this link.
2. We will send you a return code and the necessary documents for customs.
3.  Introduce the product with its original box inside a more resistant packaging. A good option is to do it in the box in which we send them to you.
4.  Write down the return code on the outside of the shipping box. Without this code our warehouse will not pick up the package.
5. Once received and verified its correct condition, we will refund the money.
   
   
   

Shipping agency

You can choose the delivery service of your choice.

Return costs

All shipping costs must be paid by the sender. If there are additional costs due to customs and taxes these will subtracted from the total refund.

Returns due to wrong ítem or defect

In the case you received the wrong item or it presents a defect, please contact us and we will handle the delivery service and return cost.

Is store return

You can also return the product in any of our physical store. This service has no cost.

Exchanges

For exchanges please follow the return instruction and then place a new order.