Your cart
There are no more items in your cart
Returns period
Return period is 30 calendar days from the date the order is received.
As an exception, during the Christmas period, all orders placed from November 10 may be returned until January 11.
If the customer sends a return after the maximum 30‑day period, the return will not be processed. In this case, the customer will be required to arrange the collection of the product, and all associated costs will be borne by the customer.
Return procedure
To process a return, please follow these steps:
- Complete the return form available at this link.
- We will send you a return code along with any documentation required for customs, if applicable.
- Place the product in its original box, protected inside a stronger outer package (you may use the shipping box in which the order was delivered).
- Clearly write the return code on the outside of the package.
Without this code, our warehouse will not be able to accept the parcel.
- Once the product has been received and its condition has been verified, we will proceed with the corresponding refund.
Return shipping carrier
As the return shipping costs are the responsibility of the customer, the customer may choose the shipping carrier they consider most suitable.
However, we recommend avoiding returns via Correos, as this service often generates additional customs charges.
Return shipping costs
Return shipping costs are borne by the customer.
If we are required to make any payment in order to receive the parcel, this amount will be deducted from the total amount to be refunded.
If we are required to make any payment in order to receive the parcel, this amount will be deducted from the total amount to be refunded.
Returns due to defective or incorrect items
If the reason for the return is a defect or an error in the item sent, please contact our customer service team before returning the product. In these cases, we will manage the return and cover the associated costs.
Once the product has been received and its condition verified, we will issue the corresponding refund.
In‑store returns
Customers may also return products at any of our physical stores, free of charge.
Exchanges
To request an exchange, customers must first process a return following the procedure described above and then place a new order.
Customer response deadline
Once the returned product has been received at our warehouse, and if it is necessary to contact the customer for any reason (missing information, issues with the product condition, confirmations, etc.), the customer will have a maximum period of 15 calendar days to respond.
If no response is received within this period:
- The return process will be considered abandoned by the customer.
- The product may be stored for a reasonable additional period or made available for customer collection.
- All handling, storage, or reshipment costs will be borne by the customer.
This measure aims to ensure efficient management of returns and to prevent unnecessary delays in the process.
